For sanitary and hygienic reasons we do not offer returns or exchange on party wear.
We do a quality control check before sending out the jewelry. Please check the product upon delivery to ensure the item is what was ordered and of the highest quality.
If the item is damaged please send us a photo to Affinitygiya@gmail.com within 48 hrs of receiving it. We will gladly exchange (if we have the item) or refund with no hassle.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Affinitygiya@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Affinitygiya@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, Take a photo of the item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.