Refund Policy

Refund policy

All Sales Are Final

Due to the handcrafted and exclusive nature of our jewelry collections, we do not offer cancellations, returns, or exchanges once a purchase is made.


Damages or Order Issues

We kindly ask that you inspect your order immediately upon delivery. Should your item arrive damaged, defective, or incorrect, please contact us within 48 hours of receipt.


To ensure a seamless resolution, we require the following:


A video recording of the unboxing process


Photographic evidence clearly showing the issue


Upon review, and at our discretion, we will offer either:


A replacement of the original item (subject to availability), or


A full refund to your original form of payment


Our priority is to ensure every piece you receive from AffinityGiya reflects the grace and quality you deserve.


For assistance, please email us at affinitygiya@gmail.com

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              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...